Josh Dinwiddie, project manager for parts, service and attachment marketing for John Deere, says the changes to the John Deere Ag and Turf parts warranty terms further enhance the value of the company’s OEM parts and dealership services for all their customers, no matter what Ag or Turf equipment they own.
“These new, improved warranty terms create a more consistent customer experience across all our John Deere Ag and Turf equipment lines and for all our John Deere dealers,” says Dinwiddie. “The longer term parts and labor warranties help our dealers be more competitive in offering high-quality OEM parts and service to their customers. And in certain cases, they match the warranty terms already being offered by some of our aftermarket parts suppliers and dealers.”
Under the new parts warranty for John Deere ag equipment, OEM parts will be covered for 12 months/unlimited hours for both parts and labor when installed by an authorized John Deere dealer. For non-dealer or customer-installed parts, the warranty is 6 months/unlimited hours of coverage after purchase. This includes parts for all John Deere branded agricultural equipment, construction and forestry products, including commercial worksite products (CWP), and Frontier ag equipment.
All John Deere OEM Turf equipment parts, regardless of whether they are dealer installed or non-dealer/customer installed, now carry 6 months/unlimited hours coverage. Labor is covered for dealer-installed parts, and a parts invoice is required as part of the warranty process. Parts for John Deere Golf equipment are covered under the Turf products warranty. Seasonal start-date deferrals still apply with the new parts warranty for both Ag and Turf equipment.
Exceptions to the new warranty terms include batteries, supplier-administered warranties, software and other parts as outlined in the John Deere Warranty Statement. Parts from A&I and Sunbelt, as well as non-dealer installed Reman parts, retain their current parts and labor warranty policies.
Deere & Company (NYSE: DE) is a world leader in providing advanced products and services and is committed to the success of customers whose work is linked to the land - those who cultivate, harvest, transform, enrich and build upon the land to meet the world’s dramatically increasing need for food, fuel, shelter and infrastructure. Since 1837, John Deere has delivered innovative products of superior quality built on a tradition of integrity. For more information, visit John Deere at its worldwide website at JohnDeere.com.