To facilitate faster parts delivery, and decreased equipment downtime for Western Canadian farmers, AGCO Parts increased inventory at the facility by 38 percent. “Our mission is to provide unparalleled customer support. One way we do this is by ensuring we have the right parts at the right place, every time,” said Bill Hurley, vice president of AGCO Aftersales, Customer Support and Distribution Development for North America. “Using historical data on parts inventory movement and the age of machines in the field, we determined which parts our customers use regularly and designed the expansion around that.”
The Regina PDC also will house parts for the new Fendt® IDEALTM combine, the industry's first clean-sheet combine design in 30 years. Other product lines for which parts will be stocked include Massey Ferguson, Challenger®, and Fendt®.
The Regina PDC is one of seven North American parts distribution centres. With the expansion, AGCO is targeting to fulfill 90 percent of order lines out of the PDC for Regina-facing dealers — a fifty percent improvement in only four years. Most important to AGCO customers, though, is that the Regina PDC will now have several options to acquire parts quickly:
- Local customers can visit the Regina PDC for parts pickup with only a two-hour notice;
- Parts can be drop shipped;
- Same-day shipping will be available to 52 of 56 AGCO dealers located in a geographic proximity to the Regina PDC; and
- There will be weekend service during peak seasons.
The Regina parts distribution centre was established in 1991 and AGCO Parts broke ground on the expansion in September 2017. The facility currently employs eight full-time AGCO Parts staff and eight temporary staff with the potential to add additional employees.